Popular Articles

  1.  Event Page Design

    The Event page is a standalone web page with a singular focus created specifically for an event. It is where visitors land after clicking on an email, ad, web search or social media link about your event. It provides key information about the event ...
  2. Using the Merchant Center

    Merchant Center: The Merchant Center is the name of the reporting module that is linked to your merchant account. You can use the merchant center to access transaction/deposit reporting, order credit card swipers, and process refunds/voids. Acces...
  3.  Event Kit

    This Event Kit gives you links to build your activities for your event and downloads to enhance your fundraising event's potential. Have you set up your Merchant Account yet? This needs to be completed before using most of MobileCause for your ...
  4.  How to Set Up a Text to Donate Activity

    Text to donate keywords make giving with a debit or credit card as easy as possible. Individuals who text your keyword immediately receive a text message reply with a secure link to a PCI-compliant mobile donation page. With just a few clicks, indi...
  5. How do I refund a donation?

    If a donor accidentally clicks the donation button twice or types in the wrong amount, refunds are possible by logging into your Merchant Center. You will receive funds direct deposited into your Merchant Account, and you have full control of the vo...
  6. How do I personalize or edit my fundraising thermometer?

    The Dynamic Fundraising Thermometer can be displayed at live events to help motivate donors to give and celebrate reaching your fundraising goal. A thermometer is automatically created when you set up a new Fundraising Event (Text to Donate) key...
  7.  Manage recurring donations

    While you cannot change a donor's recurring donation for security reasons, you can cancel  it,  update the credit card information or send the supporter a text  to update it themselves.   Click on Reporting , ...
  8.  Fundraising Strategy Videos

    MobileCause Academy Classes occur every few weeks and provide you with actionable strategies on various topics. Learn best practices for everything from Ticketing design to Giving Thanks to Days of Giving with experts from our Digital Fundraising S...
  9. Merchant Account FAQs

    You may have additional questions about your Merchant Account. Below are some Frequently Asked Questions: How am I billed for transaction fees? How are collected donations sent to my bank account? How will fees be charged if I have a merchant ...
  10. Export a Report of Donations and Donor Information

    Your organization can access donation and donor information in real-time. You can include multiple types of donations in one report while filtering certain dates, keywords, and even last four digits of the payment method. To export a report of dono...