Account Settings

Articles

How do I edit the organization short name?
Your organization short name appears on auto-reply text messages that your supporters see after making donations. It is also used as a Twitter hashtag if a donor taps the twitter button on the donation Thank You page. Your short name is limited t...
How do I reconcile my remittance statement when I receive checks from MobileCause?
Please note that this form of remittance is no longer available for newer MobileCause accounts. This document is being maintained for legacy accounts.  New MobileCause accounts must have some form of merchant services in place to take donati...
Fundraiser section in Settings
As an Administrator of your MobileCause account, under Settings , the Fundraisers section allows you to view and control all your fundraisers from any and all your Crowdfunding and Peer-to-Peer Fundraising activities. From this section you ca...
How do I add my logo to receipts?
Your organization's logo can appear in each receipt email or acknowledgement email sent to your donors, as well as the PDF of the receipt that can be downloaded from the receipt email. When you upload your logo in the Settings menu, it will...
How do I add users to my account?
MobileCause supports an unlimited number of users on your account. If there are others in your organization that need access to the platform you can easily add additional users. To Add New Users Click on Settings . NOTE: If you do not see th...
Twitter Account Setup
The Twitter account setup allows your Twitter account to be used in the standard message that a donor can tweet after they finish their donation, giving your organization more exposure through Twitter. To attach your Twitter account to your Mo...
What are Shared Settings?
Shared Settings, accessed from the Settings menu, allow you to set up default colors and images for use across your forms. You can always customize each form on it's own, but Shared Settings gives you that initial standardization for your brand....
Setting Up and Using Your PayPal Account
Not only can your donors use their credit or debit card for donations, they can also use PayPal. Note: Donations made through PayPal will deposit through your PayPal account settings, not your Merchant account. It will also use PayPal's fees,...
How can I use PayPal for Recurring Donations
ATTENTION: Paypal has recently changed their support process and the email method to set up recurring transactions on your PayPal account is not working. You should still be able to call them directly and get recurring transactions added to your a...
Can I choose types of credit cards to accept?
By default, your MobileCause forms will accept any major credit card. But there are cases where you may have an exclusive deal with one, such as Visa, or you may not want to accept a specific type, like Diner's or Amex. In these cases you would ...
Organization Account Settings
The Organization section of your Account Settings provides key information about your organization that is used for both informational purposes as well as elements within various activities. Organization Name : This should be your organization...
Order History Account Settings
The Order History section of the Account Settings will show you your receipts when your MobileCause account renews. So if this is your first year with MobileCause, you will not see receipts. The first year receipt was sent to you through email when ...