Changing Your Password

To change your own password:

  • Click on your Name and Organization in the top right of your Dashboard.
  • Click Profile.
  • You will be asked to enter your current password, and then input and confirm your new password
  • Click "Update" to save your new password

If you forget your password, you can change it using password reset:

  • Enter the email address of your MobileCause account and click Send to receive an email with instructions to reset your password.

For Parent Accounts

To change the password on a parent account:

  • Go to app.mobilecause.com
  • Click the text that says "Forgot your password?" (The password reset email will go to the email address on the parent account)
     
If you need to re-set the username on the parent account:
  • Go to Account Settings > User
  • Change the email address and click Update User
  • Then you can use the method above to set a new password
     
To change the password for a child account:
  • Log into the parent account
  • Then log in as admin to the child account
  • Click on Account Settings in the upper right corner
  • You will be asked to input your current password, and then input and confirm your new password
  • Click "Update" to save your new password