When your supporter completes your form, whether it is a donation form, a survey or anything else, they are then taken to a Confirmation page. This page will thank them for their contribution and give them action items. It is fully customizable with the settings below.
To start, you need to be in your activity, and then select Confirmation Page from the left categories.
The design of the page is divided into two parts, the Content Section and the Actions Section. The Content section contains the items in the top half of the form and is your acknowledgement that your supporter has completed the form successfully (i.e. completed their donation, etc.)
The Actions section gives your supporter something to do, such as go to another page, follow you on various social media and sign up to receive emails or texts from you.
Thanking your supporters should be done quickly and often. That starts with the Confirmation screen, where you can immediately thank them for their contributions. The Content section gives you that initial touch point and confirms their information, such as the donation amount, from the form.
The Title allows you to give a personal touch to your Confirmation page. By default it will say "Thanks, [first_name]!" in a cursive font for that personal flair. Like with all of the items on the Confirmation Page, you can hide this element with the Show/Hide switch.
You can also edit the Title.
The Content can be anything you like, so if you wish to be more formal and say "Thank You" vs. "Thanks" just edit the line. You can also change the color and style of the font.
It does allow for variables, so the standard collected information on the form will be available in the Variables list. It will not have additional/custom variables you may have added to your form.
Payment forms (Donations, Tickets, Payment, etc.)
The Subtitle refers to the automated confirmation message about billing the credit card. This will automatically show the last four digits of the credit card and the amount that is billed.
Non-Payment forms (Surveys, Volunteer Sign Ups, etc.)
The Subtitle refers to the line that says "Thanks for your support! Your information has been saved." to indicate the completion of the non-payment form.
There is nothing editable on the Subtitle other than to Show or Hide this element.
The Thank You Image gives a face to your thank you. You can let the supporter know with an image your thanks for their support. If you prefer not to use an image, you can use the Show/Hide switch to disable it.
If you edit the image, you can click on Update and upload your own image, then Save it.
The Message Element is a standard Text Element, which means you can format it with the rich text editor to intent, make things bold, italic, change the font size, type color, etc.
You can also click Personalize to add extra information to your content from the standard fields in your forms.
At this time, added form element items are not available in personalized messages on the Confirmation page.
Just because this is a Confirmation page of what your supporters have entered on the form, doesn't mean you can't provide them with action items. The Action section gives you four different options for your supporters to complete.
After your supporter completes their donation, you may want to send them to your organization's web page or ask them if they would also like to volunteer after they've completed their donation, etc. The Primary Action button allows this functionality by providing a personalized button (up to 20 characters) and the link to the new webpage.
If you use a Primary Action Button without a Secondary Action Button, the button will expand to the width of the confirmation page. If you use both, they will be side by side.
Do you want to give your supports a choice of action? Then add a Secondary Action Button. The Primary Action Button will fill the button with the Activity's main color, where the Secondary Action Button will use the color to outline a white button with the color.
If you use a Secondary Action Button without a Primary Action Button, the button will expand to the width of the confirmation page. If you use both, they will be side by side.
Gain followers on your preferred Social Media with the Follow on Social Media options. You have the choice to show links to your Facebook, Instagram, Twitter and YouTube channels.
You can enter the address here manually, or add them in the Shared Settings under account Settings so they will populate to all your Confirmation pages.
If you don't have a presence on one of these Social Media channels, you can click on the Edit button and turn off any you do not use.
Depending on how your supporters reached your form, you may or may not have collected their mobile number or email address, and if you leave those as optional entries on the form (not generally recommended!), you may not have those contact points available. By enabling the Mailing List Subscription feature, you can not only make sure to collect either your supporters' Mobile number or Email, but you will have supporters explicitly opt in to receive messages from you, which will indicate supporters more enthusiastic about learning from and about you.
Note: When supporters use one of your Keywords to text into any of your forms, that number is already automatically added to the subscription list. And you can add email addresses to any of your lists at any time if they provide it. It is an implicit opt in concept.
The Mailing List Subscription option is explicit, so supporters directly opting in through this method are more likely to stay as a supporter.