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Home
Glossary
Training
Live Training and Certification
Live Upcoming Strategy Classes
Fundraising Strategy Videos
Training Videos
MobileCause Fundamentals Videos
How To Videos
Account
Account Settings
Users Account Settings
Fundraiser Account Settings
Organization Account Settings
Remittance Account Settings
Integrations Account Settings
Order History Account Settings
Organization Logo Account Settings
Shared Settings Account Settings
How do I edit the organization short name?
MobileCause Settings
Twitter Integration
Connecting to Your PayPal Account
How can I use PayPal for Recurring Donations
Can I choose types of credit cards to accept?
Apple Pay
Billing
MobileCause Subscription Payment Receipts
Updating Your Credit Card for MobileCause Subscription Payments
When does our contract renew or expire?
What if we want to cancel our account?
Campaigns
How do I change an existing Campaign name or description?
What is on the Campaign Activities Dashboard?
What do the colors on the campaign tiles mean?
Campaign Activity Actions
Creating a Campaign
Merchant Services
Merchant Services
Setting Up and Using Your Merchant Account / Direct Deposit / Electronic Funds Transfer (EFT)
Using the Merchant Center
Merchant Account FAQs
When do nonprofit organizations receive collected donations?
How do I refund a donation?
How do I use my Credit Card Swiper?
Stolen Credit Card Testing Explained
Merchant Account Application - Voided Check or Bank Letter
Digital Signature Process
How am I billed for transaction fees?
Why did I get a rebate check?
Merchant Account Application Form
How are collected donations transmitted to my bank account
How will I receive my credit card swiper?
What fees and extra costs are taken out if I have an active merchant account
Will my 0% fee agreement still apply when I set up my merchant account?
How will fees be charged if I have a merchant account?
Transferring My Recurring Donations After My Merchant Account is Active
Is my merchant account PCI Compliant
How do donations show up on a donor's credit card statement?
How do I use my Credit Card Swiper on an Android device?
How do I use my Credit Card Swiper on an Apple device?
General & FAQ
Archive Forms
Quick Start Account Checklist
Importing MobileCause Data into Salesforce
Is donor payment and contact information secure?
Are MobileCause forms Web Content Accessibility Guidelines (WCAG) Compliant?
Changing Your Password
Are donor and supporter mobile phone numbers automatically collected?
How long does it take for a keyword to be live or turned on?
Do donors receive donation confirmations or acknowledgements?
Navigating MobileCause
Where is my MobileCause API information
Image Sizes
How do I deactivate or reactivate a keyword or activity?
MobileCause Tour
Query String Parameters
Fundraising
Text to Donate Fundraising
Text to Donate Activity Design
QR Codes
What is the donor mobile experience for text to donate?
Managing Offline Donations
Add Calculated Element
How does Recurring Giving work on donation forms?
Configure receipts for donors' tax deductible donations
Receipts and Notifications Section
What is the best practice for a mobile fundraising call to action in print and online?
Add Form Elements
International Donations
Customizing the Automated Text Message Response
What is Give Later?
Customizing Text Message Responses
How Do I Set Up my Website Donation Form?
How to Add a Donation Form to Your Facebook Page
Control Automatic Fulfillment Reminders
Dynamic Actions
Dynamic Actions Example - Checkbox
Dynamic Actions Example - Drop-Down Menus
How do I change a Donor's Recurring Donation?
Basic Disaster Relief Campaign
Suggested Amounts Section
Recurring Donations Section
Contact Information Section
Enter a donation
Create New Form
Logo and Branding Section (Text to Donate)
Crowdfunding and Peer-to-Peer Fundraising
Set Up a Crowdfunding and Peer to Peer Activity
Crowdfunding and Peer-to-Peer Fundraising - Keyword (Activity) Setup
Units Based Goals
Create Crowdfunding and Peer to Peer Teams
How does an individual fundraiser set up, edit and promote a crowdfunding page?
How do I use Social Media Settings in Crowdfunding and Peer to Peer Fundraising?
How to Use Crowdfunding for a Paid Registration Event
What assets do organizations need to setup a crowdfunding campaign?
Fundraiser Signup Walkthrough
Setting Up and Editing Fundraisers
How can a fundraiser log into their fundraising page?
Social Media Settings
Reports for your Crowdfunding and Peer-to-Peer Fundraising
Crowdfunding Form Submit Section
Logo & Branding (Crowdfunding Fundraising Page, Theme 1)
Fundraising Page - Banner
Fundraising Page - Media Carousel
Sign Up Form - Logo and Branding
Mobile Experience
Confirmation Page
Website Donation Form
How do I embed my Website Donation Form?
Best Practices for adding your MobileCause Donation Page to Your Website
GiveLater
Using Your GiveLater Form
General & FAQ
Quick Start
How do I create short links for donation pages?
How can I add a custom message to my Thank You page?
Can I reuse, move or reassign my keyword to a new campaign or event?
How do I edit my social share setting for donation pages and online forms?
What is the Payment Section Visibility option?
How can I add an option to let my donors cover the Charge Processing Fee?
Mailing List Subscription Explained
How do I move the Online Form so it won't cover part of my image?
Keyword Page (Activity Setup Page)
Confirmation Page
How to make the form logo bigger
Logo and Branding Section
Payment Information Section
Footer Message Section
Form Submit Section
Embed Code Section
How do I set or change the goal for my activity and campaign?
Bulk Offline Uploading
Add or Manage Sections
Add Agree to Terms Element
Add Checkbox Element
Add Date Element
Activity Keyword Setup
Copying Forms
Copying Form Elements
Moving Form Elements
Add Hidden Element
Add Item Element
How can I add automatic Address Lookups?
Embedding a Form into a website
What happens if one of my donors text the wrong keyword?
How do I delete a keyword or campaign?
Events
Event Page
Introducing the Event Page
Event Page Design
Event Page Theme Section
Event Page Logo & Branding Section
Event Page Banner Section
Event Page Hero Section
Event Page Hero Section - Live Event Theme
Event Page Keyword Section
Event Page Event Details Section
Event Page Impact Section
Event Page Sponsors Section
Event Page Footer Section
Event Page Social Sharing Section
Event Page Add Sections
Event Page Progress Section
Event Page Tips and FAQs
Using a Landing Page
Add Video to an Event Page - Recorded or Livestream
Thermometer
Setting Up a Fundraising Event Form & Thermometer
How do I personalize or edit my fundraising thermometer?
How do I remove pledges from the thermometer?
Display the Fundraising Thermometer On-Screen
How do I find the URL link to my fundraising thermometer?
How do I enter checks, cash and matching gifts so they show up on the fundraising thermometer?
Reset Fundraising Thermometer
Name Length on the Thermometer
Using the Fundraising Thermometer page as just a donor wall
What is the texting experience with the Fundraising Thermometer?
Ticketing
Ticketing Activity
Ticketing Activity Design
Ticketing Manage Guests
Ticketing Check-In
Card on File
Collect Guest Info
Logo and Branding Section (Ticketing)
Registration
Creating RSVP Forms
Logo and Branding Section (Registration)
Corporate Sponsorship
Logo and Branding Section (Corporate Sponsorships)
Promotional Codes
Promotional Codes
Live Event Assistance
Event Kit
Live Ask Script Templates
Contacting MobileCause’s Emergency After Hours
Template Powerpoint Instruction Slide
Templates for Table Tent Artwork
Can multiple event producers use our account if our organization is the beneficiary of their event?
Emergency After-Hours Event Support
Edit Event Details
Engagement
Volunteer Signup
Volunteer Signup Design
Creating a Volunteer Signup Form
Logo and Branding Section (Volunteer Signup)
Survey
Logo and Branding Section (Survey)
Petition
Logo and Branding Section (Petition)
Membership
Logo and Branding Section (Membership)
SMS Subscription
Subscriptions
Set Up SMS Subscriptions
How can people subscribe to receive text messages?
Edit Automated Text Message Responses
Payment Form
Logo and Branding Section (Payment Form)
General & FAQ
How does a non-profit collect numbers for their constituent lists?
Create a Survey Activity
How do we set up a subscription form for our website?
Communication
Sharing Content via Text Messages
Messages
How do I send a text message?
Video Previews in Text Messages
Personalized Text Messages
Long-form Text Messages
How can I see the message my supporters text with a keyword?
Text Analytics
Email Design Studio
Syncing Existing Contact Lists between Constant Contact and MobileCause
Designing and Sending Emails with the Email Design Studio
Connecting a Constant Contact Account to your MobileCause Account
Manage Lists
How to Upload and Validate Mobile Numbers
Manage Lists: Mobile Subscriber Lists
How will I know when my mobile validation list has uploaded?
How do I add numbers to a list?
Remove Contacts from a List
General & FAQ
How do I keep track of text messages sent, scheduled and received?
How many text messages can we send per month?
What compliance or disclaimer language do I legally need?
Telephone Consumer Protection Act (TCPA) Fact Sheet for Non-Profits
Why only 134 Characters for my text message?
How many messages should people expect to receive?
How can donors unsubscribe from receiving text messages?
Enhanced Text Messaging
Create Segment
Automatic TCPA Subscription Message for New Subscribers
What are the TCPA and Cell Phone Carrier requirements for compliance?
What is a short code and can they be customized?
Reporting
Reporting & Analytics
Campaign Metrics
Export a Report of Donations and Donor Information
How do I export the results of a Non Payment Form
Saved Reports
What donor information is exported in a donation report?
Resend and Download Receipts
Pledged, Pending, and Collected Donations
Why is there no mobile number for failed credit card donations?
Manage or Move Pledges and Donations
Recurring Donation Reporting
Manage recurring donations
How do I get notified of a failed recurring donation?
Insights
Setting Up Google Analytics
Using Google Analytics
What is an API?
Email Reporting
Manage Pledges
Fundraising Strategies
Live Upcoming Strategy Classes
Fundraising Strategy Videos
How to Stream Your Virtual Fundraising Event: Tech Tools & Tips
Level Up Your Virtual Fundraiser: Strategies to Reach Your Annual Event Goals
Creating Virtual Fundraisers that Entertain and Engage Donors
Repurpose Your Content for Social Media
Fundraising through COVID-19
Introducing the Event Page
Deep Dive into Crowdfunding and Peer-to-Peer Campaign Setup
Year End Giving Strategy
Thank, Acknowledge and Cultivate Donors (2019)
Interactive Calendar Builder for Scheduling Fundraising and Communication Campaigns
#GivingTuesday Kit
Keyword Strategies
Personalized Communication
Best Practice Examples
Integrating Texting into Your Fundraising Strategies
Email Strategies
Storytelling and Influencers
Summer Fundraising Ideas
Recruit and Support Volunteer Fundraisers to Boost Giving
Infographics
Runs, Walks, Swims, Rides and Tournaments
How to add a lower-third to a YouTube video
Create Your Own Day of Giving
Thanking, Acknowledging & Cultivating Donors
#GivingTuesday & Year-End Giving Strategy Plan
Growing Your Donor Database
Creative Uses of Text Messaging
Compelling Storytelling To Engage Donors And Boost Gifts
Creative Fundraising Campaigns Using Crowdfunding Templates
Thanking and Acknowledging Your Donors (2018)
Health Awareness Campaigns
Season of Giving Classes
#GivingTuesdayNow
Virtual Events
Glossary
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