General & FAQ

Articles

Archive Forms
Activities can have multiple forms. If you have an extra online form that you wish to remove from an activity, you can archive it. When we say archive, it will actually delete the form itself, but maintain any data collected on that form, so you can...
Quick Start Account Checklist
You just signed up with MobileCause. Your event is days away. Here are the absolute basics you need to get ready for your even. Click the buttons to be taken to the instruction pages: Do This Create a Merchant Account   You need a w...
Importing MobileCause Data into Salesforce
Connecting your MobileCause account to your Salesforce system will allow you to map your MobileCause data from any of your forms to Salesforce data objects.  You will be able to create and update records as needed with daily data imports. To t...
Is donor payment and contact information secure?
The safety and security of your payment information is our highest priority at MobileCause. Every piece of user data held by MobileCause is guarded by 100% PCI compliant systems. With all our online donation forms, your data is protected by the high...
Are MobileCause forms Web Content Accessibility Guidelines (WCAG) Compliant?
MobileCause forms are WCAG 2.0 AA compliant. What is WCAG? How We Test How You Can Test What is WCAG? "Web Content Accessibility Guidelines (WCAG) 2.0 defines how to make Web content more accessible to people with disabilities. Acces...
Changing Your Password
To change your own password: Click on your Name and Organization in the top right of your Dashboard. Click Profile . You will be asked to enter your  current password , and then input and confirm your  new password Click " ...
Are donor and supporter mobile phone numbers automatically collected?
Yes. When somebody texts one of your keywords to the correct shortcode, their mobile number is automatically collected. This applies to all kinds of keywords on any of the shortcodes (41444, 51555, 71777, 91999) Constituents that interact with...
How long does it take for a keyword to be live or turned on?
Crowdfunding and Peer-to-Peer Fundraising (71777), Text to Donate Fundraising/Engagement (41444 or 91999) and SMS Subscription (51555) keywords are live instantly on all cell phone carriers. The moment you save the keyword on your account, it is you...
Do donors receive donation confirmations or acknowledgements?
When a donation has been successfully completed, the donor will receive a thank you text message and email confirmation (based on the information the donor provided on the donation form). Please note customers who are set up with a merchant account ...
 Navigating MobileCause
Welcome to MobileCause! Download the Quick Reference Guide for a brief overview of the interface. Then join the Fundamentals live training for more in-depth training. Download this Quick Reference Guide of the the menu items in your MobileCau...
Where is my MobileCause API information
When you click on the Support icon (the Question Mark) in the upper right, and choose API Documentation, you open the information page for the MobileCause Application Programming Interface (API). To create or retrieve your API Pri...
Image Sizes
Image sizes on the forms will often stretch or shrink as needed, but it is recommended to have any image in your form be least a width of 476 pixels or more, so that other sites that may share image from your forms, like Facebook, will display them ...
How do I deactivate or reactivate a keyword or activity?
You may have a survey or a ticketing form or any other activity that you want to turn off as you no longer need it. This is done from the keyword you use with that activity and is done from the Dashboard of your account: Click on the Keywords T...
 MobileCause Tour
Watch this four minute tour of what MobileCause has to offer.   Please Note: Videos can take longer to produce and our software is constantly changing and improving, so the exact screens in the videos may not be exactly the same as y...
Query String Parameters
Create unique links for your supporters, so when they go to your form, such as from an email, their information is already populated in the form. Please note, this may be considered a more advanced option available to you. If you have concerns unde...