Updated Articles

  1. Using the Merchant Center

    Merchant Center: The Merchant Center is the name of the reporting module that is linked to your merchant account. You can use the merchant center to access transaction/deposit reporting, order credit card swipers, and process refunds/voids. Acces...
  2.  How to Determine Your Next Best Fundraising Event: In-Person, Virtual or Hybrid?

    During the  How to Determine Your Next Best Fundraising Event: In-Person, Virtual or Hybrid? training, we’ll discuss lessons from the past year of fundraising, what each type of event has to offer and how you can choose what will be most...
  3. Search Transactions

    Your organization can access donation and donor information in real-time and export a report of donations and donor information that you have collected in your various activities. You can include multiple types of donations in one report while filte...
  4. Why is there no mobile number for failed credit card donations?

    If there is no mobile number captured for a donation that has failed, this means the donor tried to donate directly through a web form, without sending a text message and without entering a phone number. MobileCause will have no record of a phone nu...
  5. What is an API?

    API stands for A pplication P rogramming I nterface. In general terms, it is a set of clearly defined methods of communication between various software systems – in this case, between MobileCause and your organization's Customer Relatio...
  6.  Manage recurring donations

    This article defines and describes what you can and cannot modify on a Recurring Donation. For security reasons, MobileCause Support Staff and Non-Profit Organizations cannot change or modify certain parts of an active Recurring Donation. What ...
  7. Resend and Download Receipts

    Do your donors contact you for a new copy of their donation receipt? Do your accountants want copies of specific receipts? You can resend or download receipts from the Search Transaction process in Reporting. Filter your list as normal, for expo...
  8. Saved Reports

    You can save your various reports and access them from one location under the Saved Reports tab under Reporting > Search Transactions . All filters, such as Date Information, Campaign, or Keyword, and any export fields you select will be sav...
  9. Manage Pledges

    The Manage Pledges reporting option lets you see everyone who has interacted with your activities, whether it is people who have donated, pledged, signed up to volunteer, etc. The Manage Pledges page allows you to view and export several key pieces ...
  10. How do I get notified of a failed recurring donation?

    You can choose to receive a notification when a recurring donation fails to run. You could then reach out to the donor (aside from the automatic attempts our system makes) to ensure you collect a new payment method for their recurring donation. The ...