Updated Articles

  1.  Set Up a Crowdfunding and Peer to Peer Activity

    Crowdfunding and Peer to Peer Fundraising empowers your supporters and staff to efficiently collect donations on your behalf from their social networks. Individuals can easily set up their own fundraising pages in minutes from any device. All donati...
  2. How do I deactivate or reactivate a keyword or activity?

    You may have a survey or a ticketing form or any other activity that you want to turn off as you no longer need it. This is done from the keyword you use with that activity and is done from the Dashboard of your account: Click on the Keywords T...
  3. Using the Merchant Center

    Merchant Center: The Merchant Center is the name of the reporting module that is linked to your merchant account. You can use the merchant center to access transaction/deposit reporting, order credit card swipers, and process refunds/voids. Acces...
  4.  How to Determine Your Next Best Fundraising Event: In-Person, Virtual or Hybrid?

    During the  How to Determine Your Next Best Fundraising Event: In-Person, Virtual or Hybrid? training, we’ll discuss lessons from the past year of fundraising, what each type of event has to offer and how you can choose what will be most...
  5.  Fundraising Strategy Videos

    MobileCause Academy Classes occur every few weeks and provide you with actionable strategies on various topics. Learn best practices for everything from Ticketing design to Giving Thanks to Days of Giving with experts from our Digital Fundraising S...
  6. Search Transactions

    Your organization can access donation and donor information in real-time and export a report of donations and donor information that you have collected in your various activities. You can include multiple types of donations in one report while filte...
  7. Why is there no mobile number for failed credit card donations?

    If there is no mobile number captured for a donation that has failed, this means the donor tried to donate directly through a web form, without sending a text message and without entering a phone number. MobileCause will have no record of a phone nu...
  8. What is an API?

    API stands for A pplication P rogramming I nterface. In general terms, it is a set of clearly defined methods of communication between various software systems – in this case, between MobileCause and your organization's Customer Relatio...
  9.  Manage recurring donations

    This article defines and describes what you can and cannot modify on a Recurring Donation. For security reasons, MobileCause Support Staff and Non-Profit Organizations cannot change or modify certain parts of an active Recurring Donation. What ...
  10. Resend and Download Receipts

    Do your donors contact you for a new copy of their donation receipt? Do your accountants want copies of specific receipts? You can resend or download receipts from the Search Transaction process in Reporting. Filter your list as normal, for expo...