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Sharing Content via Text Messages
The text messaging format that GiveSmart Fundraise uses is SMS (Short Message Service). The SMS format allows for a maximum of 160 characters to be sent to a mobile number that can accept text messages. SMS is a nearly universal format that wil...
 How do I send a text message?
On the Dashboard, click on the Message Center menu. To send a text message, select Text. To send an single message Message Title: This is an internal title, never seen by your message recipients, so you can easily identify messages i...
How do I keep track of text messages sent, scheduled and received?
From the homepage, you can see the number of outbound message sent in the current month as well as the total number of your subscribers. From the Message Center menu, you can click Text , get to the Text Messages side menu. On the side menu ...
How many text messages can we send per month?
The amount of outbound messages allowed per month or per year depends on your GiveSmart Fundraise subscription. This information can be found on your GiveSmart Fundraise agreement. Please contact your Account Manager or GiveSmart Fundraise Support ...
What compliance or disclaimer language do I legally need?
Unlike other forms of communication that the nonprofit may use to deliver information (email, direct mail, or telemarketing), text messaging requires an opt-in process. This means that organizations are not allowed to send text messages to anyone th...
Telephone Consumer Protection Act (TCPA) Fact Sheet for Non-Profits
The Telephone Consumer Protection Act (“TCPA”) was enacted in 1991 and codified in Section 227 of the Communications Act of 1934. The FCC adopted updated rules effective October 16, 2013. Although the new rules contain changes affecting...
Why only 134 Characters for my text message?
The original standard texting system is known as Short Message Service or SMS. The SMS format allows for a maximum of 160 characters to be sent to a mobile number that is able to accept text messages. This format is generally synonymous with the ter...
Video Previews in Text Messages
Some phones will automatically show a link preview in a text message, which can add a good visual with your texts. To take advantage of this capability, you will need to start your text with the URL. In an effort to increase security, Apple has c...
How many messages should people expect to receive?
Donors who text a Fundraising/Engagement (41444 or 91999), Crowdfunding (71777) or Subscription (51555) keyword will receive an automatic reply message. Donors who text a donation (41444 or 91999) and do not fulfill their pledge will receive three ...
Personalized Text Messages
With the Enhanced Text Message Package , you can add your donor's names and any added elements to your text message to provide a more personal experience. Go to Message Center > Text Type your message as you normally would.  Place ...
Long-form Text Messages
With the Enhanced Text Message Package , you can send longer text messages to your supporters. Instead of being limited to 134 characters for a normal text, you can now send up to 280 characters! Note: The Enhanced Text Messaging capabilities are ...
How can I see the message my supporters text with a keyword?
Messages from supporters who text a keyword followed by a name, number or message are captured inside your GiveSmart Fundraise account. Typically, these messages are prompted by the speaker at events to be displayed on the fundraising thermometer. ...
How can donors unsubscribe from receiving text messages?
At any time, donors and supporters can reply to a text message by texting back the word STOP and unsubscribe from all future messages from your organization. They will then be unsubscribed from all of your keywords, and if you try to upload ...
Text Analytics
With the Enhanced Text Message Package , you can add links from your GiveSmart Fundraise activities directly to your text messages. Adding links this way will also allow you to view Text Analytics from those texts so you can see how your Texting Ca...
Enhanced Text Messaging
The Enhanced Text Messaging package allows you to get even more out of your texting capabilities by letting you send text messages with your supporters' names, track how well the link in your text message is being received, and you can send long...
Automatic TCPA Subscription Message for New Subscribers
When uploading a list of phone numbers, by TCPA regulations they must receive an opt-in text message before you are allowed to contact them. When you send your first message to a list, if anyone in your list is a new subscriber, they will also get,...
What are the TCPA and Cell Phone Carrier requirements for compliance?
TCPA Requirements TCPA (Telephone Consumer Protection Act) protects the privacy rights of individuals by restricting unsolicited text messages. Section (b)(2)(F) makes allowances for tax-exempt nonprofit organizations to send unsolicited text mess...
What is a short code and can they be customized?
A shortcode is a five-digit specialized phone number. Shortcodes are used in conjunction with keywords to initiate donations and subscriptions. Shortcodes are shared between all GiveSmart Fundraise customers and keywords are limited based on availab...