General & FAQ

Articles

Quick Start
Where would you like to start? Set up the basics Plan for an event Make a form Set up crowdfunding Subscribe my people Send a text message ...
How do I create short links for donation pages?
All donation forms have an automatically generated short link provided for you. The first way to find the link is to click on one of the form types in the navigation menu at the top, such as Fundraising > Text to Donate . If you have alread...
How can I add a custom message to my Thank You page?
Donors see your T hank You page after making a donation. You can customize the text on this page and add a "Next" button that links to whatever page you'd like. To edit the Thank You page, click on your keyword from the Dashboard....
 Can I reuse, move or reassign my keyword to a new campaign or event?
Yes! Using an existing fundraising keyword for a new event is very similar to the original setup process except now you will opt to "Select existing keyword" to move the chosen keyword to your new campaign.   When you build a ne...
How do I edit my social share setting for donation pages and online forms?
Go to: https://developers.facebook.com/tools/debug/ Cut and paste your page URL (example: https://app.mobilecause.com/form/rdInJw ) and click Debug . If your logo is not appearing correctly try uploading a 500x500 logo size to your form (yo...
What is the Payment Section Visibility option?
In any Payment Form, such as a Ticketing form, under Payment Information, there is a selection called Payment Section Visibility. This allows you to have a form that can be submitted with or without a monetary value.  For example, if you had...
How can I add an option to let my donors cover the Charge Processing Fee?
You can choose to present your donors the option to cover the credit card charge Processing Fee, when they donate. They do this by adding the appropriate amount to their donation to offset the fee charge. For more information on how processing fees...
How do I move the Online Form so it won't cover part of my image?
If the form covers the key element in your background image, you can change the placement of the form from the Center of the page to Left or Right. Make this change from within the Activity design in Logo and Branding . ...
Keyword Page (Activity Setup Page)
Virtually every activity or form created within MobileCause starts with the Keyword page.  When you create an activity it assigns a keyword to the form, giving you the extra option of texting to connect with your constituents. If you plan to u...
How to make the form logo bigger
The default displayed image size for the logo at the top of your forms is a maximum of 470 x 100 pixels. Anything larger than this will be reduced to fit these dimensions. For more on image sizes, click here . But you want a bigger image for the t...
Logo and Branding Section
The Logo and Branding section allows you to personalize your forms at the form level with an overall look and feel for this activity. It will inherit the settings and images from Shared Settings and/or the Campaign Settings, but you can personalize ...
Payment Information Section
Section Heading - This is where you can change the wording of the section header that is displayed above the corresponding section on your donation form. You can also leave it blank if you don't want the line to show. Charge Processing Fe...
Footer Message Section
Show/Hide Switch : Show or hide the Footer message using the switch on the right. By default, under the aim of keeping your form short, the footer is hidden by default, but... Custom Message is a great place to add any text or organization in...
Embed Code Section
Your forms can be embedded on a webpage or linked to as a free-standing donation page using the code in the box of the Embed Code module. For information on embedding the code into your webpage, click here . For information on embedding the ...
How do I set or change the goal for my activity and campaign?
Campaigns are made up of Activities. Those activities have their own goals, whether it is the main donation amount you wish to collect, the Crowdfunding and Peer-to-Peer Fundraising, or the amount from your Corporate Sponsorship form, etc. If you w...
Bulk Offline Uploading
Upload offline donations in bulk into your MobileCause account for simple inclusion of multiple offline donations into your campaign. Save time and effort and easily include all donations in your campaign total. Uploaded donations will show on th...
Add or Manage Sections
Want to change the layout of your form? Want to Add sections that can be easily found and moved? Then click on Manage Sections to get started. Manage sections allows you to add to the standard sections in your forms.  You can also move section...
Add Agree to Terms Element
Sometimes you want or need to include a Terms & Conditions on your form. Maybe for a run/walk, or really anything you may need.  You can include a checkbox with a link to a page on your website with those terms and conditions explained, wit...
Add Checkbox Element
Checkboxes can be used for many things. Maybe you want to give people the option to choose multiple things from a list, then use multiple checkboxes. Maybe you want to add a disclaimer that you would like thank them on social media. Any time you nee...
Add Date Element
Collecting a Date may be a need, such as for ranges for a run/walk, or attending age restricted venue, a survey for requested dates of action, or any other reason. The Date element provides a simple way to collect that information. Date is one o...
Activity Keyword Setup
Almost all the activities within MobileCause, whether it is a Text-to-Donate, Ticketing, Volunteer Signup, etc. use the same initial setup for the activity, known as Keyword Setup. As soon as you create a new activity you will be presented with the ...
Copying Forms
You've created a form with special graphics, unique form elements, specific settings that you now want to use for a different activity, such as from one year's event to another. All you need to do is copy the form into a new, already create...
Copying Form Elements
You've made this detailed Text element on one of your forms with special colors, formatting, links, pictures, etc. or you have some other special element that you want on a different form. You can copy that element directly to the other form wit...
Moving Form Elements
You have a detailed form element, and you realize it is in the wrong place on your form. Or you just want to rearrange the visible elements on your form. With the Move Form command you can further personalize your forms to that exact look you desi...
Add Hidden Element
The Hidden element is usually used in conjunction with other Form Elements, specifically with the Calculated element as a number.  An example would be when you want to set a price. While you could enter the price directly into the Calculate...
Add Item Element
The Item element provides a way for you to support easy ordering or purchasing of non-ticket items. Supporters can order or buy items by selecting the number of items they want. This functionality is great for selling memberships, sponsorships, ta...
Confirmation Page
When your supporter completes your form, whether it is a donation form, a survey or anything else, they are then taken to a Confirmation page. This page will thank them for their contribution and give them action items. It is fully customizable with...