General & FAQ

Articles

How do I keep track of text messages sent, scheduled and received?
From the homepage, you can see the number of outbound message sent in the current month as well as the total number of your subscribers. From the Communication & Marketing  menu, you can click Messages , get to the Messages side menu. O...
How many text messages can we send per month?
The amount of outbound messages allowed per month or per year depends on your MobileCause subscription. This information can be found on your MobileCause agreement. Please contact your Account Manager or MobileCause Support with any questions. ...
What compliance or disclaimer language do I legally need?
Unlike other forms of communication that the nonprofit may use to deliver information (email, direct mail, or telemarketing), text messaging requires an opt-in process. This means that organizations are not allowed to send text messages to anyone th...
Telephone Consumer Protection Act (TCPA) Fact Sheet for Non-Profits
The Telephone Consumer Protection Act (“TCPA”) was enacted in 1991 and codified in Section 227 of the Communications Act of 1934. The FCC adopted updated rules effective October 16, 2013. Although the new rules contain changes affecting...
Why only 134 Characters for my text message?
The original standard texting system is known as Short Message Service or SMS. The SMS format allows for a maximum of 160 characters to be sent to a mobile number that is able to accept text messages. This format is generally synonymous with the ter...
How many messages should people expect to receive?
Donors who text a Fundraising/Engagement (41444 or 91999), Crowdfunding (71777) or Subscription (51555) keyword will receive an automatic reply message. Donors who text a donation (41444 or 91999) and do not fulfill their pledge will receive t...
How can donors unsubscribe from receiving text messages?
At any time, donors and supporters can reply to a text message by texting back the word STOP and unsubscribe from all future messages. They will then be unsubscribed from all of your keywords, and if you try to upload their number in a new list it...
Enhanced Text Messaging
The Enhanced Text Messaging package allows you to get even more out of your texting capabilities by letting you send form messages with your supporters' names, track how well the link in your text message is being received, and you can send long...
Create Segment
You have a list of people within MobileCause that you want to reach through texting, but you don't have a list for them. You could export a list , make your modifications in the csv file and  upload it into a new list , or you can use the ...
Automatic TCPA Subscription Message for New Subscribers
When uploading a list of phone numbers, by TCPA regulations they must receive an opt-in text message before you are allowed to contact them. When you send your first message to a list, if anyone in your list is a new subscriber, they will also get,...
What are the TCPA and Cell Phone Carrier requirements for compliance?
TCPA Requirements TCPA (Telephone Consumer Protection Act) protects the privacy rights of individuals by restricting unsolicited text messages. Section (b)(2)(F) makes allowances for tax-exempt nonprofit organizations to send unsolicited text mess...
What is a short code and can they be customized?
A short code is a five digit specialized phone number. Short codes are used in conjunction with keywords to initiate donations and subscriptions. Short codes are shared between all MobileCause customers and keywords are limited based on availability...