Fundraise Knowledge Center
Table of Contents
Table of Contents
Training and Certification
Navigation and Reporting Training
Donation and Event Activities Training
Crowdfunding and Peer-to-Peer Fundraising Training
Texting and Communication Training
Beyond the Basics (and Sponsorships) Training
Event Page Training
Analytics and Reporting Training
Fundraising Strategy Videos
Users Account Settings
Fundraiser Account Settings
Organization Account Settings
Remittance Account Settings
Billing Account Settings
Integrations Account Settings
Order History Account Settings
Shared Settings Account Settings
How do I edit the organization short name?
Connecting to Your PayPal Account
How can I use PayPal for Recurring Donations
Can I choose types of credit cards to accept?
Corporate Donation Matching
Year-End Consolidated Receipts
MobileCause Subscription Payment Receipts
When does our contract renew or expire?
What if we want to cancel our account?
Updating MobileCause Subscription Payments
How do I change an existing Campaign name or description?
What is on the Campaign Activities Dashboard?
What do the colors on the campaign tiles mean?
Campaign Activity Actions
Creating a Campaign
Setting Up and Using Your Merchant Account / Direct Deposit / Electronic Funds Transfer (EFT)
Using the Merchant Center
Merchant Account FAQs
When do nonprofit organizations receive collected donations?
How do I refund a donation?
How do I use my Credit Card Swiper?
Stolen Credit Card Testing Explained
Merchant Account Application - Voided Check or Bank Letter
Digital Signature Process
How am I billed for transaction fees?
Why did I get a rebate check?
Merchant Account Application Form
How are collected donations transmitted to my bank account
How will I receive my credit card swiper?
What fees and extra costs are taken out if I have an active merchant account
Will my 0% fee agreement still apply when I set up my merchant account?
How will fees be charged if I have a merchant account?
Transferring My Recurring Donations After My Merchant Account is Active
Is my merchant account PCI Compliant
How do donations show up on a donor's credit card statement?
How do I use my Credit Card Swiper on an Android device?
How do I use my Credit Card Swiper on an Apple device?
General & FAQ
Quick Start Account Checklist
Importing MobileCause Data into Salesforce
Are MobileCause forms Web Content Accessibility Guidelines (WCAG) Compliant?
Changing Your Password
Are donor and supporter mobile phone numbers automatically collected?
How long does it take for a keyword to be live or turned on?
Do donors receive donation confirmations or acknowledgements?
Where is my MobileCause API information
How do I deactivate or reactivate a keyword or activity?
Query String Parameters
Editing and Resizing Images
Thermometer Types and Features in MobileCause
Types of User Accounts
Tips, Rules and Requirements
Text to Donate Fundraising
Text to Donate Activity Design
What is the donor mobile experience for text to donate?
Managing Offline Donations
Add Calculated Element
How does Recurring Giving work on donation forms?
Configure receipts for donors' tax deductible donations
Corporate Donation Matching
Receipts and Notifications Section
What is the best practice for a mobile fundraising call to action in print and online?
Add Form Elements
Customizing the Automated Text Message Response
What is Give Later?
Customizing Text Message Responses
How to Add a Donation Form to Your Facebook Page
Control Automatic Fulfillment Reminders
Dynamic Actions Example - Checkbox
Dynamic Actions Example - Drop-Down Menus
Basic Disaster Relief Campaign
Suggested Amounts Section
Recurring Donations Section
Contact Information Section
Enter a donation
Create New Form
Logo and Branding Section (Text to Donate)
Crowdfunding and Peer-to-Peer Fundraising
Set Up a Crowdfunding and Peer to Peer Activity
Crowdfunding and Peer-to-Peer Fundraising - Keyword (Activity) Setup
Units Based Goals
Create Crowdfunding and Peer to Peer Teams
How does an individual fundraiser set up, edit and promote a crowdfunding page?
How do I use Social Media Settings in Crowdfunding and Peer to Peer Fundraising?
How to Use Crowdfunding for a Paid Registration Event
What assets do organizations need to setup a crowdfunding campaign?
Fundraiser Signup Walkthrough
Setting Up and Editing Fundraisers
How can a fundraiser log into their fundraising page?
Social Media Settings
Reports for your Crowdfunding and Peer-to-Peer Fundraising
Crowdfunding Form Submit Section
Fundraising Page Design
Logo & Branding (Crowdfunding Fundraising Page, Theme 1)
Fundraising Page - Banner
Fundraising Page - Media Carousel
Crowdfunding and Peer-to-Peer Fundraising Sign Up Form Design
Sign Up Form - Logo and Branding
Donor Experience with Crowdfunding and Peer-to-Peer Fundraising
Website Donation Form
How Do I Set Up my Website Donation Form?
How do I embed my Website Donation Form?
Best Practices for adding your MobileCause Donation Page to Your Website
Using Your GiveLater Form
General & FAQ
How do I create short links for donation pages?
How can I add a custom message to my Thank You page?
Can I reuse, move or reassign my keyword to a new campaign or event?
How do I edit my social share setting for donation pages and online forms?
What is the Payment Section Visibility option?
How can I add an option to let my donors cover the Charge Processing Fee?
How do I move the Online Form so it won't cover part of my image?
Mailing List Subscription Explained
Keyword Page (Activity Setup Page)
How to make the form logo bigger
Logo and Branding Section
Payment Information Section
Footer Message Section
Form Submit Section
Embed Code Section
How do I set or change the goal for my activity and campaign?
Bulk Offline Uploading
Add or Manage Sections
Add Agree to Terms Element
Add Checkbox Element
Add Date Element
Activity Keyword Setup
Pledge Option on a Payment Form
Copying Form Elements
Moving Form Elements
Add Hidden Element
Add Item Element
How can I add automatic Address Lookups?
Embedding a Form into a website
Tribute Gifts (In Honor / Memoriam / Birthday / Shout Outs)
Add Drop-Down Element
What happens if one of my donors text the wrong keyword?
How do I delete a keyword or campaign?
Event Page Design
Event Page Theme Section
Event Page Logo & Branding Section
Event Page Banner Section
Event Page Image Hero Section
Event Page Live Event Section
Event Page Keyword Section
Event Page Event Details Section
Event Page Impact Section
Event Page Sponsors Section
Event Page Footer Section
Event Page Social Sharing Section
Event Page Add Sections
Event Page Progress Section
Event Page Tips and FAQs
Using a Landing Page
Add Video to an Event Page - Recorded or Livestream
Setting Up a Fundraising Event Form & Thermometer
How do I personalize or edit my fundraising thermometer?
How do I remove pledges from the thermometer?
Display the Fundraising Thermometer On-Screen
How do I find the URL link to my fundraising thermometer?
How do I enter checks, cash and matching gifts so they show up on the fundraising thermometer?
Reset Fundraising Thermometer
Name Length on the Thermometer
Using the Fundraising Thermometer page as just a donor wall
What is the texting experience with the Fundraising Thermometer?
Ticketing Activity Design
Ticketing Manage Guests
Card on File
Collect Guest Info
Logo and Branding Section (Ticketing)
Registration Activity Design
Logo and Branding Section (Registration)
Contact Information Section (Registration)
Form Submit Section (Registration)
Suggested Amounts Section (Registration)
Recurring Donations Section (Registration)
Payment Information (Registration)
Confirmation Page (Registration)
Registration Using an RSVP Section
Creating RSVP Forms
Corporate Sponsorship Activity Design
Sponsorship Using Item Form Element
Sponsorship Using Manual Creation
Sponsorship Using Donation Buttons
Sponsorship Using Manual Donation Amount
Logo and Branding Section (Corporate Sponsorships)
Suggested Amounts Section (Corporate Sponsorships)
Recurring Donations Section (Corporate Sponsorship)
Contact Information Section (Corporate Sponsorships)
Payment Information (Corporate Sponsorships)
Form Submit Section (Corporate Sponsorships)
Confirmation Page (Corporate Sponsorships)
Live Event Assistance
Live Ask Script Templates
Contacting MobileCause’s Emergency After Hours
Template Powerpoint Instruction Slide
Templates for Table Tent Artwork
Can multiple event producers use our account if our organization is the beneficiary of their event?
Emergency After-Hours Event Support
Edit Event Details
Volunteer Signup Design
Creating a Volunteer Signup Form
Logo and Branding Section (Volunteer Signup)
Survey Activity Design
Logo and Branding Section (Survey)
Contact Information Section (Survey)
Form Submit Section (Survey)
Logo and Branding Section (Petition)
Logo and Branding Section (Membership)
Set Up Texting (SMS) Subscriptions
How can people subscribe to receive text messages?
Edit Automated Text Message Responses
Logo and Branding Section (Payment Form)
General & FAQ
How does a non-profit collect numbers for their constituent lists?
Create a Survey Activity
How do we set up a subscription form for our website?
How do I send a text message?
Sharing Content via Text Messages
How do I keep track of text messages sent, scheduled and received?
How many text messages can we send per month?
What compliance or disclaimer language do I legally need?
Telephone Consumer Protection Act (TCPA) Fact Sheet for Non-Profits
Why only 134 Characters for my text message?
Video Previews in Text Messages
How many messages should people expect to receive?
Personalized Text Messages
Long-form Text Messages
How can I see the message my supporters text with a keyword?
How can donors unsubscribe from receiving text messages?
Enhanced Text Messaging
Automatic TCPA Subscription Message for New Subscribers
What are the TCPA and Cell Phone Carrier requirements for compliance?
What is a short code and can they be customized?
Email Design Studio
Connecting a Constant Contact Account to your MobileCause Account
Syncing Existing Contact Lists between Constant Contact and MobileCause
Designing and Sending Emails with the Email Design Studio
In-App Messaging for Crowdfunding and Peer-to-Peer Fundraising
Create Lists from Contacts
Send Consolidated Year End Tax Information to One Supporter
Edit a Supporter's Information
How to Upload and Validate Mobile Numbers
Manage Lists: Mobile Subscriber Lists
How will I know when my mobile validation list has uploaded?
How do I add numbers to a list?
Remove Contacts from a List
Reporting & Analytics
How do I export the results of a Non Payment Form
What donor information is exported in a donation report?
Resend and Download Receipts
Pledged, Pending, and Collected Donations
Why is there no mobile number for failed credit card donations?
Manage or Move Pledges and Donations
Recurring Donation Reporting
Manage recurring donations
How do I get notified of a failed recurring donation?
Setting Up Google Analytics
Using Google Analytics
What is an API?
Fundraising Strategy Videos
Year-End Giving Toolkit
The Best Fundraisers of 2021
Storytelling Strategies to Maximize Your Year-End Fundraising
5 Weeks to a Successful #GivingTuesday
How To Maximize Your Silent Auctions
10 Common Mistakes to Avoid for Your Next Fundraising Event
How to Determine Your Next Best Fundraising Event: In-Person, Virtual or Hybrid?
How to Safely Host an In-Person Fundraising Event
Creative Peer-to-Peer Campaigns That Attract and Engage Donors
5 Steps to a Successful Day of Giving
How to Host a Virtual Fundraising Event
Create Your 2021 Fundraising Plan - 5 Revenue Strategies
Cultivate Donor Loyalty with the Perfect Thank You
Create Recurring Donors from Year-End Giving Campaigns
How to Stream Your Virtual Fundraising Event: Tech Tools & Tips
Level Up Your Virtual Fundraiser: Strategies to Reach Your Annual Event Goals
Creating Virtual Fundraisers that Entertain and Engage Donors
Repurpose Your Content for Social Media
Fundraising through COVID-19
Deep Dive into Crowdfunding and Peer-to-Peer Campaign Setup
Year End Giving Strategy
Thank, Acknowledge and Cultivate Donors (2019)
Interactive Calendar Builder for Scheduling Fundraising and Communication Campaigns
Best Practice Examples
Integrating Texting into Your Fundraising Strategies
Storytelling and Influencers
Summer Fundraising Ideas
Recruit and Support Volunteer Fundraisers to Boost Giving
Runs, Walks, Swims, Rides and Tournaments
How to add a lower-third to a YouTube video
Create Your Own Day of Giving
Thanking, Acknowledging & Cultivating Donors
#GivingTuesday & Year-End Giving Strategy Plan
Growing Your Donor Database
Creative Uses of Text Messaging
Compelling Storytelling To Engage Donors And Boost Gifts
Creative Fundraising Campaigns Using Crowdfunding Templates
Thanking and Acknowledging Your Donors (2018)
Health Awareness Campaigns
Beyond the Basics: Taking MobileCause to the Next Level
General & FAQ