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Remove payments made

kimberly Jun 06, 2018 12:37PM PDT

I've looked around and looked around and tried to find the article I need to:

Remove donations previously made to a keyword. The donations were paid by the donor by a text to donate. I think I've removed offline donations that I've entered but this other is really making me sad. Can you let me know how it's done?

Thanks so much!

1 Community Answers

Best Answer
Dylan Deeds Jun 06, 2018 01:06PM PDT

Hi Kim

While donations cannot be deleted or removed (we never want to get rid of valuable data), you can “remove” the amount raised from your campaign or thermometer goal by setting up a new instance of the same keyword you used. To see how to reuse a keyword, watch this video: https://support.mobilecause.com/customer/portal/articles/2441266-can-i-re-use-move-or-reassign-my-keyword-to-a-new-campaign-or-event-

All the best,


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