Contact Us
Dashboard
Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Editing the Automatic Message seen in the Mobile Experience

David Jun 01, 2018 09:22AM PDT

I want to change some of the content in the Mobile Experience section of our new Text to Donate Campaign. The only edit button on the page takes me to another page, and I would really like to change this before launching our campaign.

I'm not sure why I'm missing how to edit it.

1 Community Answers

Best Answer
Dylan Deeds Jun 01, 2018 09:29AM PDT

Hi David,

Thanks for reaching out.

Due to federal regulation, the response text for a fundraising keyword (41444 and 91999) cannot be edited. However, there is a workaround using an SMS Subscription keyword (shortcode 51555), since this is the only keyword where you can edit that one-time response message, where you could then place the shareable link to your desired form. Check out our support article that walks you through how to set up a subscription keyword: https://support.mobilecause.com/customer/en/portal/articles/2441236-how-to-set-up-sms-subscription-keywords

As well as more info on the donor’s mobile experience: https://support.mobilecause.com/customer/portal/articles/2441355

Thank you,


Post Your Public Answer

Your name (*)
Your email address (*)
Answer (*)
40b2110906a80ea4d8c3c838d4ed5f90@mobilecause.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete