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Ticketing vs. Registration

Eron Jan 18, 2018 04:34PM PST

What is the different between a Ticketing form and a Registration form in the Events section? Which one should I use to sell tickets?

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Scott Couchman Feb 01, 2018 12:35PM PST MobileCause Agent

You will want to use the Ticketing Form. The Registration form is more of an RSVP form, so if you have a free event and just want to get a headcount, you’d use the Registration form. If you want to sell tickets, use the Ticketing Form.

Scott Couchman
MobileCause Training Manager

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Chelsey Mingone Mar 02, 2018 12:11PM PST
Can they be used together? For example if after purchasing their ticket they have a choice of participating in a particular part of the event or not.
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Scott Couchman Mar 02, 2018 03:04PM PST MobileCause Agent

Hi Chelsey. You can create a Ticketing form that encompasses both paid and free tickets using the Payment Section Visibility under the Payment Information section of the form. The example I usually use is adult tickets cost, where child tickets are free, so you can mix them that way.

You can also, in Ticketing forms, have other options/sections for (for example) activities at an event. Your supporters buy the overall tickets to get in and then optionally have something like a drop down or checkbox for the different activities they want to participate in once they’re in the event.

In the email receipt, you can then itemize what they signed up for using the Rich Text Editor’s Insert Field option. (Note: Rich Text Editor is an optional feature, so email or call Support so they can make sure it will work for you and turn it on).

You can also set up Limits on tickets, using another optional feature (contact Support to turn it on). This will allow you to sell, for example, 100 tickets total, and then you can also set the activities, like a time or stage to 20. The Limits feature is an optional, but very powerful, feature. If you want/need Limits, I really recommend talking with Support about it so they can inform you about potential issues if you set the limits incorrectly.

Hope that helps!

Scott Couchman
MobileCause Training Manager

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