Merchant Center:The Merchant Center is the name of the reporting module that is linked to your merchant account. You can use the merchant center to access transaction/deposit reporting, order credit card swipers, and process refunds/voids.
If you are looking to set up your Merchant Center account, click here.
Things you can do in your Merchant Center:
- Create additional user logins
- Process Refunds or Voids Transactions
- View your credit card processing fees
- Set up email notifications for deposits and other account activity
- Review Chargebacks
To add a new user:
Click on the Administration tab.
From the Admin page, click on Users.
Click on the New User button, and on the next page you will be asked to fill in the fields to set up the info for the user you are creating.
Enter the first name, last name, and the email that should be set up as the login username. Make sure to select the correct time zone, and for User Type, select Admin if they should have all site permissions, or you can manually select which permissions they have under the Standard option.
When you are done, scroll to the bottom and click Save.
The statement will populate in your account 1-2 days after processing fees have been charged.
After logging in, click the Reporting tab.
Click the Statements tab on the right.
Statements will be generated for each month's payment period, and you can click on the button under the Date column to download each statement as a PDF.
After logging in to your Merchant Center, click the Administration tab.
Click on the Users tab, and select the user login you would like to edit.
Click the Email Notifications tab.
Choose the account activity for which you would like to receive email notifications.
Three commonly useful selections:
- Funding Summary - Receive a notification when deposits or withdrawals have been made to your bank account.
- Statement - Receive a notification when your monthly statement is available for download in the Merchant Center.
- Chargeback - Receive a notification for any Chargeback events.
To resolve chargebacks, the you will need to call 800-672-5007 to speak with a representative to further assist on the necessary steps to take to resolve the chargeback.
They may ask you to provide your Merchant ID (MID) which can be found by going to the Administration tab then on the Descriptors tab go to Locations.