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How do I configure receipts for donors' tax deductible donations?

Last Updated: Feb 22, 2018 01:24PM PST
IMPORTANT: Your organization has the option to turn on or off official tax-deductible donation receipts that are sent via email. If you would not like to send donation receipts to your donors, please submit a service ticket with your request. 

Account-wide Receipt Configuration

You can configure receipts on an account-wide basis (as long as they are enabled) by clicking on the Settings icon, then on Receipt Configuration.

Keyword-Specific Receipt Configuration

Often different receipt language is needed from keyword to keyword. We give you the ability to customize receipts for individual keywords so that you can sell goods or services on one form while sending tax-deductible receipts on others. To change keyword-level receipts, follow these instructions:

  1. From the Dashboard page, click on the keyword whose receipt you wish to change.
  2. Click on Online Form.
  3. Inside the Form Submit section, click on Configure Email Receipt.
  4. Make the desired changes.

What does the receipt email look like?

What about the PDF Receipt?

Or, as an alternative, you can send acknowledgement emails to each donor.
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