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How do I configure receipts for donors' tax deductible donations?

Last Updated: Aug 07, 2018 02:44PM PDT
IMPORTANT: Your organization has the option to turn on or off official tax-deductible donation receipts that are sent via email. If you would prefer to not send donation receipts to your donors, please submit a service ticket with your request. 

To change keyword-level receipts, watch the video or follow the instructions below


Account-wide Receipt Configuration

You can configure receipts on an account-wide basis (as long as they are enabled) by clicking on the Settings icon, then on Receipt Configuration.

Activity-Specific Receipt Configuration

Often different receipt language is needed from one activity to another. We give you the ability to customize receipts for individual activities so that you can sell goods or services on one form while sending tax-deductible receipts on others. To change keyword-level receipts, watch the video above or follow the instructions below:

  1. Go into the activity you wish to edit the receipt. Likely you will do this by going into the corresponding Campaign tile, then clicking on the activity's name or keyword.
  2. Click on Online Form.
  3. Inside the Form Submit section, click on Configure Email Receipt.
  4. Make the desired changes.
  5. Click Save at the bottom.

What does the receipt email look like?

What about the PDF Receipt?

Or, as an alternative, you can send acknowledgement emails to each donor.
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